At Nordicia Hotel (“we”, “our”, “us”), we are committed to protecting the privacy, confidentiality, and personal data of all guests, website visitors, and partners who interact with our services. This Privacy Policy explains how we collect, use, protect, and manage your information when you stay with us or use our website.

1. Information We Collect

We collect personal information only when necessary to provide hotel accommodation, dining services, reservations, billing, and guest support.

1.1 Information You Provide Directly

  • Full name
  • Email address
  • Phone number
  • Reservation details
  • Payment information (securely processed by third-party payment services)
  • Special requests or preferences
  • Identification documents (when required for check-in)

1.2 Information Automatically Collected

  • IP address
  • Cookies and usage data
  • Device information
  • Browser type
  • Pages visited & time spent
  • Analytics used to improve services

2. How We Use Your Information

Your information is used to ensure a smooth, safe, and personalized hotel experience.

2.1 Managing Reservations & Hotel Services

  • Processing bookings and confirmations
  • Managing check-in and check-out
  • Arranging room assignments
  • Handling special requests
  • Providing customer service

2.2 Enhancing Guest Experience

  • Tailoring room recommendations
  • Improving service quality
  • Offering personalized dining or facility suggestions

2.3 Communication

  • Responding to inquiries
  • Sending booking updates
  • Providing important service notices

2.4 Marketing (Optional)

With your consent, we may send:

  • Hotel promotions
  • Event invitations
  • Special dining or seasonal offers

You may opt out at any time.

2.5 Security & Legal Requirements

  • Preventing fraud or unauthorized activity
  • Complying with local hotel regulations and legal obligations

3. How We Protect Your Information

We ensure guest privacy using:

  • Secure encrypted systems
  • Access control for sensitive information
  • Regular security audits
  • Secure hosting environments

These measures help maintain confidentiality and data integrity.

4. Cookies & Tracking

Our website uses cookies to:

  • Provide a smooth browsing experience
  • Understand visitor behavior
  • Improve site performance
  • Personalize displayed content

You may control cookies through your browser settings.

5. Sharing Your Information

We do not sell or trade your personal data.
We only share information with trusted third parties necessary for hotel operations:

  • Payment processors
  • IT & hosting providers
  • Booking platforms
  • Government authorities (only when legally required)

6. Data Retention

We retain data only for as long as needed to:

  • Complete hotel stays
  • Process payments
  • Provide guest support
  • Comply with legal, tax, and regulation requirements

7. Your Rights

You may request:

  • Access to your personal data
  • Corrections to inaccurate information
  • Deletion of your data where legally applicable
  • Withdrawal of marketing consent

8. Children’s Privacy

Nordicia Hotel does not knowingly collect information from children under 18. All bookings should be made by adults.

Our website may contain links to external websites.
We are not responsible for third-party privacy practices or content.

10. Updates to This Policy

We may update this Privacy Policy periodically for legal compliance or improved clarity.
Any changes will be posted on this page with an updated date.

11. Contact Us

Nordicia Hotel
Email: privacy@nordiciahotel.com
Phone: +47 123 456 789
Address: 123 Nordic Street, Oslo, Norway

Last updated: November 14, 2025